INTRODUCTION

Our Commitment to Fair, Transparent & Respectful Service

Dodo Touring has been a family-owned business since 1975, built on trust, clarity, and respect for every customer who chooses to explore Mauritius with us. Our rental terms are designed to be transparent, easy to understand, and free from unnecessary complexity.

We expect every interaction—whether online, during vehicle handover, or throughout the rental—to reflect mutual respect and professionalism. Our team is committed to providing honest information, timely assistance, and a reliable service experience.

We kindly ask customers to communicate in the same spirit. Abusive or inappropriate behaviour toward our staff may result in refusal of service or further action where necessary. Our priority is always a fair and safe experience for both customers and employees.

Welcome to Dodo Touring Co Ltd (“Dodo Touring”, “we”, “us”, or “our”). These Online Booking Terms & Conditions (“Terms”) apply to all reservations made through our website or digital booking platforms prior to the physical signing of the rental agreement at vehicle pickup.

These Terms are written to:

• Give customers maximum clarity;
• Ensure fairness and transparency;
• Comply with Mauritian consumer, contract, and data-protection principles;
• Clearly describe rights, responsibilities, and expectations for both parties.

By submitting a booking online, the customer (“you”, “your”, “Renter”) agrees to the provisions below.

1. DEFINITIONS

“Booking” means a reservation made online for a vehicle rental at a stated date, time, and location.
“Rental Agreement” means the formal contract signed at pickup, which governs the rental period.
“Special Refund Circumstances” refers to unexpected, serious events that may qualify for extended refund rights (see Section 6).
“Vehicle Category” refers to the class of vehicle booked (e.g., compact, sedan, SUV).
“Force Majeure Event” includes severe weather, government orders, natural disasters, or other events beyond reasonable control.

2. BOOKING & ONLINE PAYMENT

2.1 Accepted Cards

We accept:

• VISA and Mastercard debit/credit cards
• Payment using a card not belonging to the driver is permitted, provided authorisation is granted.

2.2 Currency & Exchange Rates

All online payments are processed in EUR unless stated otherwise. If your bank’s processing environment converts the payment into Mauritian Rupees (MUR), fluctuations in exchange rates are outside our control. Refunds will follow the same mechanism used by your bank.

2.3 Responsibility for Accurate Information

You must ensure all personal details, travel dates, and card information submitted are correct. Errors may impact availability, pricing, or service delivery.

3. DOCUMENTS REQUIRED AT PICKUP

At the time of collection, please present the following:

• A valid driving licence (local or international)
• Passport or national ID
• Your booking confirmation (digital or printed)

Upon verification, you will sign the Master Vehicle Rental Agreement, which is the legally binding document for the rental. A Vehicle Condition Report will be conducted openly and transparently with you.

4. AMENDING A BOOKING

4.1 General Amendments

Travel plans may evolve. We encourage customers to email us as soon as possible for any modification request.

4.2 Extensions

Extensions require:

• Confirmation of vehicle availability.
• Approval from our reservations team.
• Approval from our reservations team.

4.3 Vehicle Substitution

If the specific model originally reserved is not available due to operational reasons (maintenance, delays, previous accident, etc.), we will provide:

• A similar vehicle within the same category, or
• An upgraded vehicle at no additional charge.

4.4 If Substitution Is Not Possible

A full refund of prepaid amounts will be issued. This refund constitutes our maximum liability, and no compensation for indirect or consequential loss will apply.

5. STANDARD CANCELLATION POLICY

To cancel a booking, email bookings@dodotouring.com.

Telephone cancellations cannot be accepted for legal and audit reasons.

5.1 Refund Structure

• More than 72 hours’ notice: refund minus a €15 processing fee
• Less than 72 hours: booking becomes non-refundable
• Refunds typically require 4–6 weeks, depending on banking timelines and international clearing cycles

5.2 Refund Structure

If you do not appear at the scheduled time and date without prior written cancellation, the booking is forfeited and remains non-refundable.

6. REFUNDS IN EXCEPTIONAL CIRCUMSTANCES

In addition to our standard cancellation policy, Dodo Touring recognises that certain unexpected events may prevent customers from travelling or collecting their vehicle. To ensure fairness, the following three groups of exceptional circumstances may be eligible for refund consideration.

6.1 Travel Disruptions & External Events

Refunds may be considered where the customer is prevented from travelling due to verified, external conditions beyond their control, including:

a. Severe Weather & Safety Alerts
If national authorities issue an official Class 2 or higher cyclone warning affecting the planned rental date, customers may request a refund.
Documentation required : screenshot or link to official announcement.

b. Airline-Related Disruptions
If a scheduled flight is cancelled, significantly delayed, or re-routed causing the vehicle to no longer be required, customers may request a refund.
Documentation required : official airline notification.

c. Border & Immigration Restrictions

Refunds may be requested if a customer is unable to enter Mauritius due to:

• Border closures
• Travel bans
• Visa refusal

Documentation required: notice from the relevant authority.

6.2 Health, Personal Safety & Emergency Situations

Refunds may be considered if a customer is unable to travel or safely proceed with the rental due to:

a. Sudden Medical Incidents
A medical condition, hospitalisation, or illness preventing travel.
Documentation required: medical certificate or hospital report.

b. Bereavement
The passing of the customer or an immediate family member (spouse, parent, child, or sibling).
Documentation required: death certificate or official confirmation.

c. Serious Personal Emergencies
Events such as accidents, legal incidents, or other emergencies that prevent travel.
Documentation required: police report, legal documentation, or equivalent.

6.3 Service Availability Events

Refunds may be considered where Dodo Touring is unable to provide the reserved vehicle due to an operational issue.

a. Vehicle Not Available Prior to Delivery
If the selected vehicle becomes unavailable due to breakdown or maintenance, Dodo Touring will:

• provide an equivalent or upgraded vehicle; or
• offer a full refund if no suitable alternative exists.

b. Technical or Booking System Errors
In rare cases where a duplicate booking or system issue causes a reservation error, customers may request a correction or refund.
Documentation required: booking confirmations or screenshots.

6.4 Important Notes

• All refund requests must be submitted by email.
• Refunds are typically processed within 4–6 weeks, depending on banking and card-issuer timelines.
• Dodo Touring may request supporting evidence before assessing eligibility.
• Situations unrelated to the categories above will be evaluated case-by-case, but approval is not guaranteed.

7. REASONS NOT ELIGIBLE FOR REFUND

Refunds are not available in the following instances:

• Discovering a cheaper price after booking
• Changing your mind about travel plans
• Preferring another vehicle model at the last minute
• Non-emergency personal decisions
• Cancellation requests made after the rental start date
• Incorrect dates or details entered at booking (unless reported within 2 hours of booking)

Customers are encouraged to review travel plans carefully before booking.

8. VEHICLE DELIVERY & COLLECTION OPTIONS

8.1 Dodo Touring Office

Located at 118, Sir Virgil Naz Avenue, Quatre Bornes, Mauritius

8.2 Airport Pickup

We deliver at SSR International Airport subject to a delivery fee.

Customers must bring identification and settle any outstanding balances.

8.3 Hotel or Accommodation Delivery

Available upon request, subject to a delivery fee.
Please be present at reception at the agreed time with your identification documents.

8.4 After-Hours Pickup (19:00–07:00)

Secure Self-Collection (No Staff Present)

For arrivals outside our operating hours — or for customers who prefer a contactless process — Dodo Touring provides a Secure Self-Collection (No Staff Present) option. This service is available for all fully prepaid bookings.
Your vehicle will be prepared in advance with a secure key lockbox attached to the driver-side window. This allows you to collect your vehicle independently at any time.
To activate Secure Self-Collection, please email us 24–48 hours before your arrival so we can confirm your flight details and finalise the handover setup.

How Secure Self-Collection Works

1. Your vehicle will be parked in a designated area at SSR International Airport.
2. A secure key lockbox will be attached to the driver-side window.
3. The access code to open the lockbox will be emailed to you before arrival, along with:
   
   • The exact parking location of your vehicle
   • A simple parking map or photo reference
   • Your digital Rental Agreement
   • The Vehicle Condition Checklist
   • Instructions for exiting the airport parking area
4. When you arrive, enter the code, retrieve the key, and unlock your vehicle.
5. Please conduct a quick inspection using the checklist provided.
6. If you notice any condition differences not mentioned, take photos or a short video and notify us immediately using the contact number in your confirmation email.

Important Notes

• Secure Self-Collection is only available for 100% prepaid bookings.
• The lockbox code is confidential and must not be shared with anyone.
• Customers are fully responsible for ensuring the lockbox is closed after retrieving the key.
• Any discrepancies in vehicle condition must be reported before leaving the parking area.

Why This Option Is Convenient

• No need to wait for staff
• Immediate access to your car at any hour
• Fast, simple, and flexible
• Ideal for late-night or early-morning arrivals

9. NO SECURITY DEPOSIT POLICY

Dodo Touring operates on a trust-based model:
We do not block or pre-authorise funds on your card.

However, you agree to settle any charges related to:

• Damage not considered normal wear
• Fuel discrepancies
• Lost keys
• Traffic/parking violations
• Unpaid road-use or toll charges
• Cleaning for excessive dirt or spills

Non-payment may lead to administrative, legal, or collection actions.

10. VEHICLE CONDITION, SAFETY & MAINTENANCE

10.1 All vehicles undergo professional servicing and quality checks.

10.2 Customers must remain attentive to dashboard alerts (engine, battery, tyre pressure, etc.).

10.3 Should any alert appear, please contact us immediately.

10.4 Long-term rentals may require servicing during the booking period; we will coordinate this for you.

11. ACCIDENTS, BREAKDOWNS & EMERGENCY SUPPORT

In case of accident:

• Ensure your safety first
• Take photos or short videos as evidence
• Complete the Accident Report (provided in the vehicle)
• Contact our support line immediately

Charges may apply for:

• Tyre sidewall damage (non-repairable damage)
• Lost keys
• Battery discharge due to negligence
• Onsite assistance outside normal parameters

Assistance at the airport service point is always free.

12. Vehicle Return Timing & Adjustments

12.1 Grace Period

A grace period of up to 60 minutes after the scheduled return time is allowed at no additional charge.

12.2 Late Return Charges

If the vehicle is returned later than the grace period:

• 1 to 5 hours late → charged at 50% of the daily rental rate
• More than 5 hours late but within 24 hours → charged at 100% of the daily rental rate
• More than 24 hours late → charged at 1 full daily rate per additional day

This system ensures fairness while preventing extended usage without prior arrangement.

12.3 Early Return

If a customer returns the vehicle earlier than the confirmed rental period:

• Rental days already completed are billed normally.
• The remaining unused days are non-refundable, except in approved exceptional circumstances (see Section 6).

12.4 Fuel Policy

The vehicle must be returned with the same fuel level as at collection.
If the level is lower, a replenishment charge will be applied based on the required amount to restore the original level.

12.5 Vehicle Condition & Cleaning

Vehicles are expected to be returned in a reasonably clean state.
Additional cleaning charges may apply in cases of:

• excessive sand
• spills or stains
• smoking inside the vehicle
• pet-related odours

13. PERSONAL PROPERTY

We are not responsible for personal items left inside the vehicle.
Lost-and-found items can be shipped upon request, subject to administrative and courier fees.

14. CUSTOMER BEHAVIOUR & SAFE INTERACTION POLICY

We maintain a respectful environment for customers and staff.
Dodo Touring reserves the right to refuse service or communication where behaviour is abusive, threatening, or harassing.

15.DATA PRIVACY & DOCUMENT HANDLING

We only request documentation that is reasonably necessary to verify refund eligibility or complete your booking.
All documents are handled confidentially and discarded securely once no longer required.

16. GOVERNING LAW & DISPUTES

These Terms are governed exclusively by the laws of Mauritius.
Any dispute arising from online bookings may be referred to:

• Our customer care team for initial review
• The Consumer Affairs Authority
• Mauritian Courts, where necessary

17. INSURANCE & OPTIONAL PROTECTION PACKAGES

(Silver · Gold · Platinum)
Dodo Touring provides comprehensive insurance for all vehicles. The standard at-fault excess under this policy is Rs 20,000. Renters may choose to upgrade their protection by selecting one of the optional protection packages described below. All optional covers apply only when purchased prior to or at the start of the rental period.

1. Standard Comprehensive Insurance (Included)

• At-fault excess: Rs 20,000
• Deposit required: None
• Coverage: Collision damage, third-party liability, theft (subject to exclusion list)

This standard excess applies unless the Renter upgrades to Silver, Gold, or Platinum Cover.

2. Silver Cover — Reduced Excess Protection (Optional)

2.1 Purpose

Silver Cover reduces the Renter’s financial liability for at-fault damage from Rs 20,000 to Rs 10,000, providing a cost-effective enhancement to the basic cover.

2.2 Covered Incidents

Silver Cover applies to:

1. Collision-related damage.
2. Minor dents, scratches, or panel damage.
3. Theft of the vehicle (key must be returned and reporting obligations followed).
4. Impact damage occurring during lawful road use.

2.3 Exclusions

Silver Cover does not apply in cases involving:

1. Driving under the influence of alcohol or drugs;
2. Reckless, negligent, or dangerous driving;
3. Operation by an unauthorised driver;
4. Off-road use, beach driving, or use in restricted or unsafe locations;
5. Failure to report an accident immediately to Dodo Touring;
6. Loss of keys, tyre or rim damage, glass or windscreen damage, or interior damage;
7. Failure to submit photos or required documentation.

2.4 Financial Effect

If Silver Cover is purchased and its conditions met, the Renter’s liability is capped at:

→ Maximum payable: Rs 10,000
→ Deposit required: None

3. Gold Cover – Zero Excess, Zero Deposit Protection (Optional)

1.Purpose of Coverage

Gold Cover is an optional insurance upgrade that reduces the Renter’s at-fault financial liability from the standard excess of Rs 20,000 to Rs 0, subject to the conditions set out in this clause.

2.Scope of Protection

When Gold Cover is selected and paid for, Dodo Touring waives the standard excess applicable under the comprehensive insurance policy for:

1. Collision-related damage to the rented vehicle;
2. Damage caused by the Renter where fault is fully or partially attributable;
3. Bodywork repairs, paint, minor dents, or scratches;
4. Vandalism or malicious damage, provided it is reported to the police;
5. Theft of the vehicle, subject to the return of the key and compliance with reporting duties.

3.Exclusions – Situations Not Covered

Gold Cover does not apply in the following circumstances:

1. Driving under the influence of alcohol, drugs, or medication impairing ability;
2. Reckless, dangerous, or negligent driving;
3. Use of the vehicle off authorised roads or in prohibited areas (beaches, fields, private estates, etc.);
4. Damage caused while an unauthorised driver is operating the vehicle;
5. Failure to report an accident to Dodo Touring immediately;
6. Lost keys, tyres, rims, glass, windscreen, interior damage, or accessories (unless Platinum Cover is selected).

4.Renter Obligations Under Gold Cover

To maintain eligibility, the Renter must:

1. Provide clear photographic evidence of the vehicle condition at pick-up and return;
2. Notify Dodo Touring immediately of any accident, impact, or damage;
3. Complete an Accident Report and submit all required documents;
4. Comply fully with Mauritian road traffic laws.

5.Financial Effect of Gold Cover

When all conditions are met, the Renter owes no excess, and no deposit is required, for covered incidents.

4. PLATINUM COVER (EXTENDED PROTECTION PACKAGE) (Optional)

Platinum Cover – Zero Excess + Extended Component Protection

1.Purpose of Coverage

Platinum Cover provides the highest level of protection available from Dodo Touring, eliminating excess liability and covering additional components not included in the standard comprehensive insurance or Gold Cover.

2.Scope of Protection – Components Included

Platinum Cover includes all benefits of Gold Cover, plus extended protection for:

1. Tyres – punctures, blowouts, sidewall damage, and replacement;
2. Rims – scratches, bends, or impact damage;
3. Windscreen and Glass – cracks, chips, or shattering;
4. Vehicle Keys – loss, theft, or electronic malfunction requiring replacement;
5. Exterior Mirrors – breakage or damage;
6. Labour and towing charges reasonably required due to covered incidents.

3.Exclusions – Situations Not Covered

Platinum Cover does not apply when damage results from:

1. Driving under the influence of alcohol or drugs;
2. Intentional, reckless, or negligent conduct;
3. Use of the vehicle in unauthorised locations;
4. Failure to report incidents promptly to Dodo Touring;
5. Loss or damage due to improperly secured personal belongings;
6. Flooding or immersion unless caused by an unavoidable event.

4.Reporting Duties

To maintain eligibility, the Renter must:

1. Report any incident immediately;
2. Provide photos and full details;
3. Assist with police reporting if required;
4. Return the original key for theft-related claims.

5.Financial Effect of Platinum Cover

When Platinum Cover is purchased and conditions are met:
oThe Renter’s excess is reduced to Rs 0,
oNo deposit is required,
oThe Renter bears no repair cost for covered components.

5. General Conditions Applicable to All Covers (Silver, Gold, Platinum)

1. The Renter must provide photographic evidence at pickup and return.
2. All incidents must be reported immediately to Dodo Touring.
3. The Renter must complete the Accident Report Form when required.
4. Coverage is void if the Renter violates Mauritian road laws.
5. Coverage applies only when the vehicle is used within Mauritius and on authorised roads.
6. The Renter remains responsible for personal belongings, which are not insured.

Coverage Level	Daily Fee	Excess	Deposit	Tyres/Rims	Glass/Windscreen	Key Loss	Towing
Standard (Included)	Rs 0	Rs 20,000	Rs 0	❌	❌	❌	❌
Silver	Rs 200	Rs 10,000	Rs 0	❌	❌	❌	❌
Gold	Rs 400	Rs 0	Rs 0	❌	❌	❌	❌
Platinum	Rs 600	Rs 0	Rs 0	✔	✔	✔	✔

PLACEMENT WITHIN YOUR INSURANCE SECTION

Insert the clauses in this order:

1. Silver Cover – Reduced Excess Protection
2. Gold Cover – Zero Excess Protection
3. Platinum Cover – Extended Component Protection

This creates a logical, ascending pricing and protection structure that is easy for customers to understand and legally strong for your operations.