Frequently Asked Questions
Frequently Asked Questions
You will need:
- A valid driving licence (original)
- A valid passport or National ID
- A valid credit or debit card for the security deposit
International driving licences are accepted.
The minimum age is usually 21 years, with at least 1 year of driving experience. Some vehicles may require a higher minimum age.
If yes ( Is the security deposit refundable?)
Yes. The security deposit is fully refundable after the vehicle is returned in good condition, subject to inspection.
Yes, we offer free or paid airport pickup and drop-off at Sir Seewoosagur Ramgoolam International Airport, depending on your reservation package.
All our vehicles are covered by basic insurance. Optional full insurance / zero excess cover is available for extra peace of mind.
Most of our rentals come with unlimited mileage unless stated otherwise in your booking.
In case of a mechanical issue, we provide 24/7 roadside assistance and a replacement vehicle when necessary.
Yes, we rent to both tourists and Mauritian residents.
You can book:
- Online via our website
- Through WhatsApp or phone
- Via our social media pages
Early booking is recommended during peak seasons.
We accept:
- Credit cards
- Debit cards
- Juice
- Cash
Cancellations made 24–48 hours in advance are usually free. Late cancellations may be subject to a fee.
Yes, our vehicles can be driven anywhere on the island, except on restricted off-road or unsafe terrains.
Cars are provided with fuel and must be returned with the same fuel level. Fuel is not included in the rental price unless stated.
Rental days are calculated on a 24-hour basis from the time you collect the vehicle.
Example:
- Pick-up at 10:00 AM on Monday
- Drop-off at 10:00 AM on Tuesday
= 1 rental day
If the car is returned later than the agreed time, extra hours may be charged or count as an additional rental day depending on the company policy.
In the event of an accident:
- Stay safe and contact the nearest police station immediately.
- Inform us right away so we can assist you.
- Inform us right away so we can assist you.
- If you opted for full insurance / zero excess, you may not have to pay anything unless the damage results from negligence or a violation of the rental terms.
- An accident report is required to process insurance.
We will guide you through the full process and provide help as needed.
Need Help? We're Here for You
If you couldn’t find the answer you were looking for, our team is ready to assist you anytime.
Landline: +230 425-4242, +230 425-6810
Mobile: +230 5938 9419
Address: 118 Virgil Naz Street, Quatre Bornes, Mauritius
Email: info@dodotouring.com